Privacy Policy

At Spinrise, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and share your data when you utilize our online casino services, including our range of online pokies. Spinrise operates under the license of the Tobique Gaming Commission and is fully compliant with the applicable data protection and gambling regulatory standards in Australia.

Data Collection

We collect various types of personal information to provide you with a secure and enjoyable gaming experience. The categories of data we may collect include:

• Registration Data: When you create an account with Spinrise, we ask for personal information such as your name, address, date of birth, and contact details. This information is essential for account management and compliance with legal requirements.

• Payment Details: To process your deposits and withdrawals, we collect payment information such as credit or debit card details, bank account information, and transaction history. This data is processed securely to facilitate efficient financial transactions.

• Technical Logs: We automatically collect technical information when you access our website. This includes your IP address, browser type, operating system, and other usage data. Such data helps us improve our platform and troubleshoot any issues that may arise.

• Cookies: We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files placed on your device which help us track user preferences, login information, and improve site functionality.

Purpose of Data Usage

The personal information we collect serves several purposes:

• Account Management: Your data is used to create and manage your account, ensuring that you can access our services effectively.

• Marketing Communication: With your consent, we may use your information to send you promotional materials, updates, and newsletters related to our online pokies and other offerings.

• Anti-Fraud Checks: We have systems in place to detect fraudulent activities. Your data allows us to perform checks and prevent unauthorized access to your account.

• AML Compliance: We comply with Anti-Money Laundering (AML) regulations. Your information may be used to identify and report any suspicious activities as required by law.

• KYC Procedures: We are committed to ensuring responsible gambling practices. As part of our Know Your Customer (KYC) procedures, we may verify your identity to prevent underage gambling and ensure the safety of our users.

Data Sharing

We understand the importance of your personal information and take measures to protect it. However, there are circumstances under which we may share your data:

• Payment Providers: We may share your information with trusted payment processors to facilitate transactions and ensure the security of your payment details.

• Verification Partners: To comply with KYC and AML regulations, we may share your information with third-party verification services to confirm your identity.

• Regulatory Authorities: In cases where it is required by law, we will disclose your data to relevant regulatory authorities to meet compliance obligations.

User Rights

As a user of Spinrise, you have certain rights concerning your personal data:

• Right to Access: You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data upon request.

• Right to Deletion: You may request the deletion of your personal data, subject to certain legal obligations we may have to retain it.

• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.

To exercise these rights, please contact our customer support team, who will assist you in the process.

Cookie Policy

Spinrise uses cookies to enhance your experience on our platform. Our Cookie Policy outlines the types of cookies we utilize:

• Essential Cookies: These cookies are necessary for the operation of our website and enable you to navigate the site and use its features. Without these cookies, certain functionalities may not be available.

• Analytical Cookies: We utilize analytical cookies to collect information about how users interact with our website. This data helps us understand user behavior and improve our services.

You can manage your cookie preferences through your browser settings. However, disabling cookies may impact your experience on our site.

Security of Data

We are committed to protecting your personal information from unauthorized access, disclosure, or misuse. Spinrise employs industry-standard security measures, including encryption, firewalls, and secure servers, to safeguard your data.

However, please be aware that while we strive to protect your information, no system can be entirely secure. You are encouraged to take precautions when sharing personal information online.

Changes to this Privacy Policy

Spinrise reserves the right to update or modify this Privacy Policy at any time. We will notify you of any significant changes through our website or via email if you have opted to receive communications from us. Continued use of our services after such changes constitutes your acceptance of the revised policy.

Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, please reach out to our customer support team for assistance. We are here to help you with any inquiries you may have.

This Privacy Policy is effective as of the date of publication and applies to all users of Spinrise. Thank you for trusting us with your personal information as you enjoy our online pokies and casino services.